Greatville Hotels

Terms of Service

**1. Reservation and Booking:**

   - Reservations are subject to room availability.

   - Guests must provide valid identification upon check-in.

   - Advance payment or credit card authorization may be required for booking confirmation.


**2. Check-In and Check-Out:**

   - Check-in time is 2pm, and check-out time is 12noon.

   - Early check-in and late check-out are subject to availability and additional charges.


**3. Cancellation and Refund:**

   - Cancellation policies vary based on room type and rate.

   - Guests must adhere to the specified cancellation deadlines to avoid charges.

   - Refunds are subject to the hotel's cancellation policy.


**4. Payment:**

   - Accepted forms of payment include cash, Credit or Debit Cards / POS, and Bank Transfer.

   - The hotel reserves the right to pre-authorize or charge credit cards before arrival.


**5. Guest Conduct:**

   - Guests are expected to conduct themselves in a respectful manner.

   - The hotel reserves the right to refuse service to anyone violating hotel policies.


**6. Damages:**

   - Guests are responsible for any damage caused to hotel property during their stay.

   - The hotel may charge for repairs or replacements.


**7. Privacy and Security:**

   - The hotel respects guest privacy and implements security measures.

   - Personal information is collected and processed in accordance with applicable data protection laws.


**8. Force Majeure:**

   - The hotel is not liable for failure to perform its obligations due to unforeseen circumstances (force majeure).


**9. Governing Law:**

   - These terms and conditions are governed by the laws of Nigeria.


**10. Changes to Terms:**

   - The hotel reserves the right to modify these terms and conditions at any time.

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